If you’ve received a Salik fine and believe it’s a mistake, you can file a dispute to potentially get a refund, even if the violation has already been paid for. Here’s a straightforward guide to contesting a Salik violation and getting your money back if you have a valid case and supporting evidence.
Act Quickly: Filing Deadline
You must file your dispute within 13 months of the violation issuance date, according to Salik’s terms and conditions.
How to Dispute a Salik Fine: Step-by-Step
You have three main options to contest a Salik violation:
- Through the Salik Website
- Visit salik.ae and select ‘Violations and Disputes’.
- Enter your car number plate details and click ‘Search’.
- Select the fine you want to dispute and enter your traffic file number.
- Provide details of the dispute, including time, location, and reason.
- Submit the application.
- Through Mobile Apps
- Smart Salik App
- Open the app, go to ‘Violations and Disputes’, and enter your car details.
- Select the violation, fill in the dispute form, and submit.
- Dubai Drive App
- Log in with UAE Pass, select ‘Salik’, and then ‘Violations and Disputes’.
- Enter your car details, select the violation, and file the dispute.
- Dubai Now App
- Log in with UAE Pass, go to ‘Driving’, and select ‘Salik Accounts’.
- Navigate to ‘Violations and Disputes’ and submit your dispute.
- Through Salik Call Centre
- Call 800 72545.
- Choose your language, then select ‘5’ for violations and disputes, and ‘2’ to dispute.
- Provide your car number plate and violation details to the call centre agent, who will register your case.
After Filing a Dispute
You’ll receive a ‘dispute number’ within two working days, which you can use to track the status of your case. The Salik team will review your dispute, and a decision will be made within 15 days. You’ll receive the result via email and SMS.
Refunding Paid Salik Violations
If your dispute is successful and a paid fine is to be refunded, you’ll need to submit an electronic refund form at a Salik Customer Happiness Centre. Here are the locations and operating hours:
- Umm Ramool Customer Happiness Centre
- Marrakesh Street, Umm Ramool
- Monday to Thursday: 8am – 7:30pm; Friday: 8am – 12pm
- Deira Customer Happiness Centre
- Al Tawar, behind General HQ of Dubai Police
- Monday to Thursday: 8am – 7:30pm; Friday: 8am – 12pm
- Dubai Government Workshop
- Emirates Road, Al Rowaiyah Third
- Monday to Thursday: 8am – 7:30pm; Friday: 8am – 12pm
- Tasjeel Al Qusais
- Beirut Street, Al Qusais Industrial 5
- Monday to Saturday: 7am – 10:30pm; Friday: 7am – 12pm and 3pm – 10:30pm
- Tasjeel Al Barsha
- Sheikh Zayed Road, Al Quoz Industrial 3
- Monday to Saturday: 7am – 10:30pm; Friday: 7am – 12pm and 3pm – 10:30pm
By following these steps, you can efficiently resolve any wrongful Salik fines and potentially receive a refund if you have already paid the fine.
