If you’re fed up with pushy sales or telemarketing calls, you have options to put an end to them. By reporting these numbers to your telecom provider, they can take necessary measures against companies making unsolicited calls.
Register for the Do Not Call Registry (DNCR)
First, consider registering your mobile number with the Do Not Call Registry (DNCR), a free service designed to block telemarketers from contacting you. As of August 2023, telemarketers are legally prohibited from calling numbers registered with the DNCR, even if they had prior consent. For a detailed guide on how to register, click here.
Already Registered but Still Receiving Calls?
Despite registering with the DNCR, if you continue to receive unsolicited sales or promotional calls, you can file a complaint. The DNCR shares a list with telemarketers, specifying which numbers not to call. If businesses ignore this list, you can take further action.
How to Submit a Spam Call Complaint in the UAE
Here’s how you can submit a complaint with du, Etisalat by e&, and Virgin Mobile:
Du:
- Website: Visit du’s online complaint page here. Select ‘telemarketing call’, enter the offending number and your number, then click ‘Submit’. You can also access the complaints section on the du mobile app.
- Call Centre: Contact du’s support team at 155 or 188.
- SMS: Send an SMS with “Report <space> Number” to 1012. Ensure the format is correct and the number starts with the proper prefix (97155/056/058/052).
Etisalat by e&:
- Website: File a complaint against a spam call through their online complaint page.
- Mobile App: Submit a complaint via the ‘e& UAE’ app under the ‘Support’ section. Tap on ‘DNCR Complaint’ and enter both the spam caller’s number and your own number.
- Call Centre: Reach out to the official call centre at 101 to register your complaint.
Virgin Mobile:
- SMS: Report the issue to customer support by sending an SMS with the format: <Report> <Space> <Number> to 1012.
- Website: Visit this link on the Virgin Mobile website, enter your number and the caller’s number, and select ‘Telemarketing’ as the complaint type.
