If you’ve received an SMS from your bank about updating your KYC (Know Your Customer) details, especially if your Emirates ID is expiring soon, it’s crucial to act promptly.
Updating your KYC ensures uninterrupted access to essential banking services.
Most banks in the UAE now offer convenient ways to complete the KYC process entirely online, eliminating the need to visit a branch. Here’s a guide on how to update your details efficiently.
Why Updating Your Emirates ID is Important
Under the Central Bank of the UAE’s directives, customers must provide their updated Emirates ID to their banks. Failing to do so can lead to a suspension of services, including ATM withdrawals, debit and credit card transactions, and other personal financial services. The KYC process ensures compliance with Anti-Money Laundering (AML) regulations, protecting both customers and financial institutions.
Required Documents
When updating your KYC, you may need to provide the following documents:
- Renewed Emirates ID copy
- Passport copy
- Residence visa
- Proof of residence (tenancy contract or utility bill)
- Source of income
Document requirements may vary by bank, and most accept scanned copies in PDF, JPG, JPEG, or PNG formats.
How to Update Your Emirates ID
- Online Banking or Mobile Application
- Log in to your bank’s app or website.
- Navigate to your profile and select the option to update ID details.
- Upload clear pictures or copies of your Emirates ID (front and back) and any additional documents.
- Provide any required information, such as income details and contact information.
- Receive notification once your Emirates ID is updated and approved.
- ATM
- Locate your bank’s nearest ATM.
- Insert your debit or credit card and enter your PIN.
- Select the option for Emirates ID update.
- Insert your Emirates ID when prompted and follow the instructions.
- Confirm the displayed ID details and, if required, enter the OTP sent to your registered mobile number.
- Bank Branch or Call Centre
- Call your bank’s customer service hotline to update your details.
- Visit a bank branch with your renewed Emirates ID and other necessary documents for in-person assistance.
- Note that banks typically operate until 2pm from Monday to Saturday, closing at 12.30pm on Fridays.
Updating your KYC details is a simple yet vital step to ensure your banking services continue without interruption. Take advantage of the convenient methods provided by your bank to keep your information up-to-date.
