Dubai residents now enjoy a swift visa renewal process. The General Directorate of Residency and Foreigners Affairs (GDRFA) has launched an innovative digital platform. This new tool is powered by artificial intelligence. In addition, it simplifies the renewal process and enhances customer experience.
The platform, called Salama, transforms the visa renewal experience. It drastically reduces processing times. Residents log in with ease. Furthermore, the system displays important information instantly.
After logging in, the system automatically verifies user details. It then shows the visa status of dependents. Moreover, it highlights the remaining days until expiration. Consequently, users stay well informed.
Residents can select their preferred renewal duration. Additionally, the system processes each request immediately. Users can download their updated visa documents at once. Therefore, paperwork and long wait times disappear.
Previously, renewing a visa took one to three hours. This duration depended on document completeness. However, the new platform cuts processing time drastically. Now, it takes only one to two minutes. Clearly, this change saves valuable time. Moreover, it increases customer satisfaction.
Ghaleb Abdullah Mohammed Hassan Al-Majid leads the Data Science and Artificial Intelligence Department. He explained the process reduction. He stated, “The process now takes one to two minutes when all documents are in order.” His statement impresses many users.
Currently, the service applies only to resident Dubai visa renewal. In the future, more services will roll out. Furthermore, visitor and tourist services will expand soon. Additionally, business renewals will join the platform. Soon, the smart channel and GDRFA DXP application will support these changes.
Lieutenant General Mohammed Ahmed Al Marri emphasizes digital transformation. He explains that it redefines customer experience. Moreover, it improves government performance. Consequently, Dubai offers easier and smoother services. In summary, the Salama AI platform boosts quality of life in Dubai.
In conclusion, the digital platform revolutionizes Dubai visa renewals. It provides processing, eliminating delays. Residents benefit from reduced wait times. Furthermore, customers enjoy a seamless experience. This advancement boosts efficiency and digital integration. As a result, the government achieves improved service delivery. Ultimately, the platform sets new industry standards. Therefore, Dubai residents experience visa renewals.
