The Ministry of Human Resources and Emiratisation (MoHRE) has introduced a video call service for customers on its official smart application, complementing its existing WhatsApp service accessible via 600590000.
This initiative is part of MoHRE’s continuous efforts to enhance digital customer services and support the UAE Government’s digital transformation goals. The service enables users to inquire about all MoHRE services and receive necessary support through video calls with customer happiness consultants. Customers can access this feature through the Ministry’s official app under the ‘Support and Contact’ option or via WhatsApp under the ‘Establishments and Workers’ or ‘Domestic Workers’ sections.
Hussain Al Alili, Director of the Customer Relations Department at MoHRE, stated, “Expanding the new service and integrating it into our smart application is a key part of our strategy. This aligns with our commitment to delivering exceptional customer services, enhancing our digital offerings, and ensuring a seamless, quick, and easy user experience.”
Al Alili emphasized that the new service is designed to meet all customers’ needs, providing support and prompt responses from the ministry. He highlighted the efficiency of MoHRE’s qualified and highly trained team in addressing inquiries in various languages and offering effective solutions and advice.
The video call service is available during MoHRE’s official working hours: from 7:30 AM to 3:00 PM Monday to Thursday, and from 7:30 AM to 12:00 PM on Friday. Additionally, customers can reach the ministry’s call centre at 600590000 at any time throughout the week.
Last year, MoHRE reported over 50 million interactions with its customers through its various service channels.
